Manage every contractor; general, trade, and beyond, from a single, centralized portal. Vertexplans makes it easy to verify credentials like Certificates of Insurance (COI), Driver's Licenses, and State Licenses, so your team stays compliant without the paperwork headache. Define and collect contractor registration fees, automate renewal reminders and workflows, and take full control of contractor accounts, activating or deactivating them with ease. One portal. Total oversight.

Digitize your entire permit intake process and reduce walk-ins by up to 90%. Applicants can apply for new permits, submit requests to existing permits, make payments, and check project status, all online, without calling your office. Accept digital payments with full flexibility: partial payments, fee updates, and re-inspection fees. Departments across your development services division work from the same platform, enabling real collaboration without operational silos.

Conduct plan reviews entirely digitally. Issue branded PDF plan review letters with comments directly from the system. Assign deadlines to plan examiners to keep reviews on track. Manage revise-and-resubmit workflows efficiently, with full visibility into where each project stands. Digitally stamp approved plans and email them to the applicant directly from the platform. Automated approval notifications reduce inbound call volume. All departments maintain visibility and can collaborate without barriers.

Issue permits digitally and deliver them directly to the applicant via email from the system. Define permit expiry dates dynamically on a per-permit basis, giving your team the flexibility to manage timelines based on project type and requirements. Automated notifications keep applicants informed at every stage, significantly reducing inbound calls and email inquiries to your office.

Inspectors work from an iPad in the field, capturing photos, notes, and findings directly into reports that are automatically generated and distributed to applicants, no follow-up calls needed. For virtual inspections, connect office-based inspectors with on-site contractors in real time, with built-in geotagging, session recording, and automatic report distribution. Applicants can schedule, reschedule, or cancel inspections from their portal or via a login-free link, reducing inbound call volume and keeping the process accessible to all. Once the final inspection is passed, issue the Certificate of Occupancy digitally, directly from the system.

Define permit types, assign departments, and configure fee structures that match exactly how your city charges, with support for valuation, square footage, fixed fee, line item, min/max thresholds and other types. Build custom questionnaires per permit type, map inspection workflows, and manage contractor registration including fees and payment plans. Everything your portal needs, configured in one place.

Set up different types of violations your city handles via a dynamically configurable module. The citizens can raise a complaint, or the inspectors when onsite view a violation or through any other means, such cases can be entered in Vertex Plans which then generates a “Notice of Violation” which is automatically sent to the concerned house owner. The code enforcement officer can create multiple reinspections/follow ups where they can attach images and documents in real time. This feature has built-in geotagging, picture capture, and automatic report generation and distribution.

Streamline your food service and environmental health inspections from start to finish. Empower health inspectors to schedule inspections, conduct site visits, complete digital checklists, issue violations, and monitor compliance, all within a single, unified system. Inspection reports are instantly shared with establishments, enabling prompt corrective action.

Applicants log in and see exactly where their permit is: what's been completed, what's in progress, what needs action from them. A real-time progress bar replaces 20 daily status calls to your front desk.

Use the built-in fee calculator to quickly estimate permit costs for applicants without requiring a formal application, ideal for handling ad hoc public inquiries.

Vertex Plans automatically delivers monthly KPI reports digitally to you, ensuring decision-makers always have the data they need. An interactive dashboard provides rich graphical insights that can be filtered by date range, type, module, team member and other relevant categories giving city leaders a clear, comprehensive view of operations at a glance. The city can also generate the reports of their account at any point in time.

The cities can define custom roles, assign team members, and configure permissions at both the role and individual user level. Every portal view and available action is tailored to exactly what your organization needs, ensuring the right people have access to the right modules and actions.